Frequently Asked Questions / Contact Us

*All prices on the site are including VAT.

 

HOW TO ORDER?

Merchandise orders are placed online or visit our shop in Hermanus.

You do not have to register to the site, you can purchase as a guest user.

Once you’ve added the items you wish to purchase to your cart, checkout your order and select a shipping and payment option.

Emails will be sent confirming orders and shipping. Please check your Junk / Spam folder should you not receive any notification from us.

The shipping confirmation contains your tracking number and instructions on how to track your parcel.

 

HOW CAN I PAY?

We accept the following methods of payment:

Credit Card via PAYFAST

SnapScan

EFT (Electronic Fund Transfer)

Bank Deposit

Please use your order number as a reference when making EFT / Bank Deposit payments.

 

HOW IS MY ORDER SENT?

 

  • SA Post Office – Counter to Counter (5 – 10 Business Days)R45.00 ZAR (A notification card is sent to your address and then you collect from your post office)

 

  • Door to Door Courier Major Centers (1 – 2 Business Days)  R 99.00 ZAR (depending on time / day of collection, if picked up today it’s usually delivered around 11:00 the next day)

 

  • Door to Door Courier Outlying area (3 – 5 Business Days) R 149.00 ZAR (delivery time depends on the day your area is serviced by the courier)

 

  • Door to Door Courier (2 – 4 Business Days) Bulk Orders calculated on order weight

 

  • International Shipping – (SA Postal Service 7 – 14 working days)

 

 

INTERNATIONAL ORDERS?

We offer international shipping. Once you have placed items into your cart you will be required to “checkout” the order.

During the checkout process you will be required to select a shipping method. The shipping fee gets calculated automatically depending on the weight of the products in your cart and your location.

International Shipping (SA Postal Service 7 – 14 working days)

 

TRACK MY PARCEL?

Once your order has shipped, you will receive a confirmation email with your tracking number.

 

For SA Post Office – Counter to Counter (5 – 10 Business Days) track here:

Phone: 0860 111 502

Online: http://www.postoffice.co.za/tools/trackandtrace.html or http://www.trackmyparcel.co.za/

SMS: the tracking number of the parcel to 35277 and you will receive an SMS with the location of the parcel Email: your tracking number to customer.services@postoffice.co.za if you cannot find your parcel.

Once your parcel has arrived at the post office take your tracking number and ID document to collect. Please note that this is a counter to counter postal service and should your parcel not be claimed within 30 days it will be sent back to our warehouse.

 

For Door to Door (1 – 2 Business Days) / (2 – 4 Business Days) track here:

24-hour helpline: +27 11 586 1100

Online: http://www.skynet.co.za/tracking2/Default.aspx

 

For International Shipping (SA Postal Service 7 – 14 working days)

Online: http://www.postoffice.co.za/tools/trackandtrace.html or http://www.trackmyparcel.co.za/

 

 

How do I return or exchange an item?

Should you need to return any items, return to:

Barry Hilton Promotions

Att: Deidre van Loggerenberg

23 Louise Michael Drive

Lovemore Heights

Port Elizabeth

6070

Contact sales@mycousin.co.za / +27413681236 for more info on returns / exchanges.

Please be sure to provide us with a tracking number for your returned order so that we can track and collect it.

 

Additional postage to send back your exchange can be purchased on our site www.mycousin.co.za by clicking  here

 

 

How do I change or cancel my order?

Contact sales@mycousin.co.za / +27413681236 with your order number.

 

How do I use a promotion/coupon code?

Insert your coupon code into the space provided during checkout and click apply. Be sure to check that the discount has been applied before continuing to the payment.

 

 

Still haven’t found what you’re looking for?

Email us below or contact us at:

Tel: +27 41 368 1236
Fax: 086 66 111 34
P.O Box 28746
Sunridge Park
South Africa
6008

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Free Door to Door Delivery when you spend R500 or more (only within South Africa)